Privacy Policy
Last updated: 2026/06/18
Hagen Ranch Movers ("we," "us," or "our") is the operating name of 1001003169 Ontario Inc., a company registered in Ontario, Canada. We provide residential and commercial moving services in the Greater Toronto Area and in select cities across the United States. This Privacy Policy explains what information we collect, how we use it, and your choices regarding that information.
Information We Collect
We collect information you provide to us directly, including:
Contact information — your name, phone number, and email address.
Move details — information you share when booking or inquiring about a move, such as moving dates, pickup and drop-off locations, and the items to be moved.
Job applicant information — if you apply to work with us, the name, email, phone number, and any details you submit through our Careers page.
We may also receive your information from online moving marketplaces through which you book a move that we fulfill.
How We Use Your Information
We use the information we collect to:
Confirm, coordinate, and carry out moves you have booked with us.
Contact you about your booking, including by phone call and text message, to confirm details and provide updates on move day.
Respond to inquiries you submit through our website.
Communicate with job applicants and movers about work opportunities, scheduling, and coordination.
Operate, maintain, and improve our services.
Comply with legal obligations.
Calls and Text Messages (SMS)
We use phone calls and SMS text messages to communicate with our customers and the movers we engage. Our messages are transactional — they relate to a move you have booked or to work coordination — and we do not send marketing or promotional text messages.
Consent. By providing your phone number to us — when booking a move, submitting an inquiry, or applying through our Careers page — you agree that we may contact you by phone call and SMS text message for the purposes described above. Providing consent to receive messages is not a condition of employment or of receiving our services.
Message frequency and rates. Message frequency varies. Message and data rates may apply.
Opting out. You can opt out of text messages at any time by replying STOP to any message. Reply HELP for help. You may also contact us at the email or phone number below to update your communication preferences.
Carrier liability. Mobile carriers are not liable for delayed or undelivered messages.
How We Share Your Information
We do not sell your personal information. We may share it only:
With service providers who help us operate our business (for example, scheduling, communications, and payment providers), who are permitted to use it only to provide services to us.
With the movers assigned to carry out your move, as needed to complete the job.
When required by law, or to protect our rights, safety, or property.
We do not share your phone number or messaging consent with third parties for their own marketing purposes.
Data Retention
We keep your information only as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements.
Your Choices and Rights
You may request to access, correct, or delete the personal information we hold about you, or opt out of communications, by contacting us using the details below. We will respond in accordance with applicable law.
Security
We take reasonable measures to protect your information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
Children's Privacy
Our services are not directed to children, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
Hagen Ranch Movers (operating name of 1001003169 Ontario Inc.)
Email: admin@hagenranchmovers.com
Phone: (416) 333-0340
Location: Mississauga, Ontario, Canada